The editorial theme of the February 2015 issue of the Technology Innovation Management Review is Technology in Service Innovation, with guest editors: Stephen L. Vargo, Distinguished Professor and Chair of Marketing at Shidler College of Business in Honolulu, Hawaii, Marja Toivonen, Research Professor at VTT Technical Research Centre of Finland, and Risto Rajala, Assistant Professor at Aalto University in Helsinki, Finland.
This issue is an outcome of the 2014 Annual Conference of the European Association for Research on Services (RESER), which was held last September in Helsinki, Finland. RESER is a network of research groups and individuals active in services research and policy formulation.
As a key enabler of business operations, technology drives service innovation and provision in the contemporary business landscape. Digitalization has facilitated the emergence of information-intensive service processes and the increasing connectivity of actors in a variety of service systems. Moreover, technologies have greatly influenced the design of service-based business models across industries.
The inspiration for this special issue draws from the global interest in the service business and the enabling technologies and infrastructure that make service business models a moving target for research and practice. Along with the developments in technology, efforts to advance our understanding of what is valuable to customers and how value is co-created in service systems have emerged as core themes in the research of service.
Image: 2014 RESER Conference Logo
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